Have you ever had to order natural gas to be delivered to your home? For many people around the world ordering natural gas to their homes or businesses is a necessity and a nuisance. Allow us to give you an idea of how the market is today.
Imagine you wake up in the morning for work and your shower water is cold and your stove won’t turn on for your breakfast. The problem is simple, your natural gas ran-out. This happens often to millions of people daily outside the United States. So the next step is to either wait for a truck to pass by with their annoying music playing to attract clients, like an ice cream truck, or you have to call a dispatch center to have them organize a gas delivery truck to come to your home. The gas truck shows up, and either replaces a tank or refills a stationary tank (depends on what type of tank you have in your house). Think about it, in the year 2018 hundreds of millions of people around the world rely on flagging down a delivery truck or calling a call center in order to get a modern day necessity. This may seem easy enough, the way people thought hailing a cab was easy enough, but in reality the current system is a nightmare so wide sprung that people have gotten numb to it. The dispatch centers are notorious for terrible customer service where either the delivery truck shows up much later than promised or does not show up at all; and hailing a delivery truck is at best, a matter of luck in good weather, and a serious nuisance in inclement weather. Additionally, the gas delivery drivers aren’t happy either. It is not uncommon for fleets to have trucks driving for hours without any orders being made. These drivers, playing their dreadful jingle, scour the roads looks for customers or wait for a phone call to get an address that could be on the other side of the city. Also the drivers sometimes skim a little off the top to pocket for themselves further tormenting the customer and the driver’s boss.
This broken system continues to dominate the market in countries throughout Latin and South America (and from our preliminary research Africa and India should be added to the list). FIGGO is solving this problem however. FIGGO has created two applications one for the consumer and another for the driver with the FIGGO platform in the backend which receives, assign and tracks orders. The consumer application allows the consumer to order gas in seconds and has the ability to know when the gas will arrive and who will deliver it (easier). With better routing systems, gas providers will be able to show up in a timely fashion (faster). And with digital receipts, order histories and sensors, that FIGGO will develop, it will be able to decrease theft (reliable). The driver application will help route and position drivers so that they can more efficiently execute orders as well as offer a better services. Companies will also be able to track their driver’s earnings quickly and easily. The best part is that FIGGO will not own the delivery trucks, have to pay for the gas for the trucks, or hire drivers as employees. FIGGO is simply connecting the current network of drivers to consumers.
Currently in FIGGO’s soft launch, it is better controlling the orders and the truck routes. We have also seen the end user benefiting from improved transparency and customer service. All of this is important because our top KPIs are client on boarding and first time experience. All-in-all FIGGO focuses on one main area: Customer Service. Once we get a customer, we believe we will have a customer for life since his or her need for gas is not a luxury that can be neglected. FIGGO has already launched its minimum viable product and is streamlining gas delivery for its headquarters in Puebla Mexico with the goal of going international. FIGGO eradicates the old way of ordering and makes basic needs easier than ever to purchase and control with our SAAS platform and consumer and provider applications.
FIGGO started this project because a major problem exists that no one is addressing. The major natural gas corporations have neglected from their business model to expand into end consumer delivery. These companies centralize natural gas into filling stations and rely on small gas delivery truck companies to pay for their gas and deliver it to homes and businesses. Therefore our competition is not these major natural gas companies but rather the delivery trucks that are run mostly by small business owners. What makes FIGGO unique is that it is the only company out there that is already operational and prepared to disrupt a billion dollar industry.